FAQ
Frequently Asked Questions (FAQ)
This page provides answers to common customer inquiries. If your question is not addressed below, please contact our support team at support@avyroa.com.
For questions regarding a specific order, please include your Order Number and Order Email so our team can assist you more efficiently.
Ordering & Payments
Q: How do I apply a discount code?
A: To apply your discount code during checkout using either PayPal or a credit/debit card, please follow the steps below:
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Select the product you wish to purchase and click “Add to Cart.”
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In your cart, click “PAY WITH DEBIT/CREDIT CARD” to proceed to checkout. This applies to both PayPal and credit/debit card payments.
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On mobile: Tap “Show order summary,” then enter your discount code.
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On desktop: Enter your discount code in the discount code field on the right side of the checkout page.
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After applying the code, continue with your payment using PayPal or by entering your credit/debit card details.
Please make sure the discount code is entered correctly before completing payment, as discount codes may not be applied after an order has been placed.
Q: What payment methods do you accept?
A: We accept a range of secure payment methods, including:
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PayPal;
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Visa;
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MasterCard;
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American Express;
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Diner’s Club;
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Most major debit and credit cards;
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Apple Pay;
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Google Pay.
Available payment options will be displayed during checkout.
Q: What currency are transactions processed in?
A: All transactions on Avyroa are processed in United States Dollars (USD).
If your payment method uses another currency, your bank or payment provider may apply currency conversion rates or additional fees. Avyroa is not responsible for fees charged by your bank, card issuer, PayPal, or other payment provider.
Q: How much is the shipping fee?
A: Our standard shipping rate is $5.99 USD for worldwide delivery.
The final shipping rate may vary depending on your location and any active promotions. The exact shipping cost will be calculated and displayed at checkout before payment.
Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide.
As an international company, Avyroa works with a global network of fulfillment centers. Orders are dispatched from the facility that provides the most efficient delivery route to the customer’s location.
Q: How long does shipping take?
A: The estimated delivery timeframe is 10–20 business days after order processing and shipment.
Please note that delivery times are estimates only and may vary due to carrier delays, customs processing, weather conditions, holidays, incorrect shipping information, or other circumstances outside our control.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email containing your tracking number.
You can use this tracking number to monitor your shipment status on universal tracking platforms such as 17track.net or through the carrier’s tracking website.
Q: Why isn’t my tracking information updating?
A: Please allow 24–48 hours after shipment for tracking systems to reflect new updates.
It is normal for tracking updates to pause during transit, especially when packages are moving between carrier facilities, customs checkpoints, or international shipping hubs.
Q: I only received part of my order. Why?
A: To help deliver your items faster, orders containing multiple items may be shipped separately from different fulfillment centers.
Each shipment will be assigned its own tracking number. If your order is split into multiple shipments, tracking details will be sent to you by email.
Order Modifications & Cancellations
Q: Can I change my shipping address, name, or phone number?
A: Order modifications are extremely time-sensitive. To request a change, please contact us immediately at support@avyroa.com.
In your email, please include:
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Your Order Number;
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Your Order Email;
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The complete and correct shipping information.
We will make every effort to accommodate your request if the order has not yet been processed for shipment. Once an order has shipped, no changes can be made.
Q: Can I change the items in my order, such as size, color, or quantity?
A: This is also highly time-sensitive. Please email us immediately at support@avyroa.com.
In your email, please include:
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Your Order Number;
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Your Order Email;
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The specific change you would like to make.
We can only accommodate requests if the order has not yet entered the fulfillment stage.
Q: Can I cancel my order?
A: An order can only be canceled if it has not yet been dispatched.
Please contact us as soon as possible at support@avyroa.com with your Order Number and Order Email. Please note that a handling fee may apply to cancellations.
If an order has already shipped, it cannot be canceled. You may refer to our Return Policy for return eligibility after delivery.
Post-Delivery Issues
Q: My order arrived damaged. What should I do?
A: If your order arrived damaged, please email support@avyroa.com as soon as possible.
Please include the following information:
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Your Order Number;
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Your Order Email;
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Photos or a video showing the damaged item;
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A photo of the shipping label on the package;
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A photo of the outer packaging, if available.
Our support team will review your case and assist you with a suitable solution.
Q: What if I believe my item has a quality issue or defect?
A: To report a quality issue or manufacturing defect, please email support@avyroa.com with the following:
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Your Order Number;
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Your Order Email;
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A clear description of the quality issue;
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Photos or a video that clearly shows the defect.
We will evaluate the issue and work to resolve it as quickly as possible.
Q: I received the wrong item or an item is missing. What should I do?
A: If you received the wrong item or part of your order is missing, please contact us at support@avyroa.com.
Please include:
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Your Order Number;
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Your Order Email;
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A photo of the incorrect item received, if applicable;
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A list of any missing items;
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A photo of the shipping label and package, if available.
Our team will review the information and help resolve the issue.
Returns & Refunds
Q: What is your return policy?
A: Avyroa offers a 30-day return policy. You have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must be unused, in the same condition as received, and include all original packaging, tags, labels, and accessories. Proof of purchase is required.
Items sent back without prior authorization will not be accepted.
Q: How do I start a return?
A: To start a return, please contact us at support@avyroa.com.
Please include:
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Your Order Number;
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Your Order Email;
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The item you wish to return;
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The reason for your return request.
If your return is approved, we will provide return instructions and, where applicable, a return shipping label.
Q: Do you offer exchanges?
A: We do not offer direct exchanges.
The fastest way to receive a replacement item is to request a return for the original item and place a new order separately once your return is approved.
Q: When will I receive my refund?
A: Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional time to process and post refunds.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@avyroa.com.
Account & Communication
Q: I didn’t receive an order confirmation email. What should I do?
A: Please check your spam or junk mail folder first.
If you still cannot locate the email, please contact support@avyroa.com with the name and email address you believe you used at checkout. Our team will help locate your order and resend the confirmation if available.
Q: I haven’t received my tracking number yet. What should I do?
A: Tracking numbers are usually sent 1–2 business days after an order is processed.
If this timeframe has passed, please check your spam or junk folder before contacting our support team for an update.
Q: How can I contact Avyroa?
A: You can contact our customer support team using the information below:
Email: support@avyroa.com
Customer Service: (938) 786-3585
Response Time: We aim to respond to all inquiries within 24–48 hours.